Refund policy

At Parampara Naturals, we are committed to providing you with the highest quality natural products. We strive to ensure that your shopping experience with us is enjoyable and satisfying. Our refund policy is designed to be fair to both our valued customers and our commitment to quality.

Damaged Product

If you receive a damaged product, please notify us within 1 day of the delivery date by sending an email to connect@paramparanaturals.com  or reaching out to us via WhatsApp at +919765034351. In your email or WhatsApp message, kindly include your order number, an image of the invoice, one image of the outer box, two clear images of the damaged product, and a video of the box's opening.

For shipments containing multiple items, only the affected product can be returned and replaced. We will promptly re-send and replace the damaged product, working closely with you to ensure a satisfactory solution. You can expect an email response within 24-48 hours, and we will provide full assistance thereafter.

Missing Product

If you discover a missing product in your order, please inform us within 1 day of the delivery date by sending an email to connect@paramparanaturals.com or reaching out to us via WhatsApp at +919765034351. In your email or WhatsApp message, please include your order number, an image of the invoice, one image of the outer box, and a video of the box's opening.

We won't be able to process refund requests for missing products. However, we will promptly re-send the missing product to ensure you receive your full order. You can expect an email response within 24-48 hours, and we will provide full assistance thereafter.

Spoiled Product

If you believe you have received a spoiled product, please notify us within 3 days of the delivery date by sending an email to connect@paramparanaturals.com. In your email, include your order number, the date of packaging, and clear images or a video of the spoiled product.

Please note that we cannot accept returns based on variations in taste, texture, color, or aroma. Our products are entirely natural and handmade, resulting in unique characteristics from batch to batch. We make no compromises in the natural production process and use only the best and most natural ingredients to retain maximum nutritional value.

We will work closely with you to reach a fair solution. Product replacement will be conducted after a thorough investigation, ensuring that a fair outcome is achieved at all times. You can expect an email response within 24-48 hours, and we will provide full assistance thereafter.

Parampara Naturals values your satisfaction and appreciates your understanding of our refund policy. If you have any questions or require assistance, please do not hesitate to contact us. Your happiness with our products is our top priority.